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My Travel Geeks — Cancellation & Refund Policy
We understand that travel plans can change. Our cancellation and refund policy ensures transparency and fairness for all customers.
Type | Cancellation Window | Cancellation Charges | Refund Eligibility | Refund Timeline |
Local/City Transfer Booking | More than 24 hours before pickup | No charge | 100% refund | Within 5–7 business days |
Within 6–24 hours before pickup | 25% of total fare | 75% refund | Within 5–7 business days | |
Within 0–6 hours before pickup / No show | 100% of total fare | No refund | Not applicable | |
Outstation / Multi-Day Trips | More than 48 hours before trip start | No charge | 100% refund | Within 7 business days |
Within 12–48 hours before trip start | 25% of total fare | 75% refund | Within 7 business days | |
Less than 12 hours before trip start / No show | 50% of total fare | 50% refund | Within 7 business days | |
Airport Transfers | More than 6 hours before pickup | No charge | 100% refund | Within 5 business days |
Within 0–6 hours before pickup / No show | 100% of total fare | No refund | Not applicable | |
Driver or Vehicle Unavailability (by My Travel Geeks) | Anytime before trip start | No charge | 100% refund or rebooking option | Within 5 business days |
Force Majeure (natural calamity, strikes, etc.) | As per situation | Subject to review | Partial/full refund based on expenses incurred | Within 10 business days |
💳 Important Notes
- Refunds will be processed to the original payment method only (e.g., UPI, Credit Card, or Bank Transfer).
- Refund timelines depend on your payment gateway or bank policies.